Terms and conditions

Version 1.2 · effective from 11 November 2026

Czech version (binding)

Translation for information; the Czech version is binding. The legally binding text is the Czech version.

1. Who we are and what these terms govern

1.1 The Filamo service at https://filamo.cz (hereinafter “Filamo” or the “service”) is operated by DATAHOLD s.r.o., Company ID (IČO) 23533803, VAT ID (DIČ) CZ23533803, with its registered office at Na Folimance 2155/15, Vinohrady, 120 00 Praha 2, Czech Republic, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 428772 (hereinafter the “operator” or “we”).

1.2 Contact: e-mail support@filamo.cz, telephone +420 602 723 234, address for service: the operator’s registered office. Further contact details are on the Contact page.

1.3 These terms and conditions (hereinafter the “terms”) govern the rights and obligations between the operator and anyone who creates an account in Filamo or otherwise uses the service (hereinafter the “user” or “you”). The terms form part of the contract (§ 1751 of Act No. 89/2012 Coll., the Civil Code, hereinafter the “Civil Code”).

1.4 A consumer is a natural person who uses the service outside the scope of their business activity (§ 419 of the Civil Code). A business is a person who uses the service in the course of their business, in particular where they provide a Company ID or VAT ID. Provisions marked “consumers only” apply only to consumers; provisions marked “businesses only” apply only to businesses. Where anything in the terms deviates from the law to the detriment of a consumer, the law shall apply.

1.5 The contract may be concluded in Czech. We archive every issued version of the terms in electronic form. You can see the version of the terms to which you consented and the date of consent in the Account; we will send you a purchase confirmation by e-mail with the version of the terms and a link to their wording. On request, we will send you the wording to which you consented (§ 1826(1)(a) and (b) and § 1827(2) of the Civil Code). The English translation of the terms is for information only; the Czech version always prevails.

2. What Filamo does

2.1 Filamo is a web application which:

• uses artificial intelligence (AI) to recognise the shape and dimensions from a hand-drawn sketch with dimensions or from a photograph of a part,
• after you confirm the dimensions, creates a parametric 3D model (OpenSCAD) and allows you to adjust it with sliders, by a sentence or to repair it using AI,
• without AI offers templates of common parts and shapes from an image (e.g. key ring, sign, relief),
• enables export to the STL and 3MF formats (also as a project for slicers and applications of other manufacturers), import of a finished STL/3MF file and of G-code, a printability check and automatic mesh repair,
• calculates indicative filament consumption, print time, purge when changing colours and price,
• in the Premium plan also offers orders, quotes for customers, technical drawings with approval by the customer, filament stock, a workshop (printers with a catalogue of models and queues) and authorship and licensing features,
• allows you to share models with other users for credits (Article 12a),
• optionally creates “figurines” (organic 3D shapes) using an external AI 3D service, where this feature is available.

2.2 For AI processing we use third-party services (in particular Anthropic – the Claude model; Meshy for figurines). Details of data processing are set out in the Privacy Policy.

2.3 Technical requirements (digital environment): a current version of the Safari browser (at least 16.4), Chrome or Edge (at least 111) or Firefox (at least 111) with JavaScript enabled and WebGL support, and an internet connection. The service is primarily optimised for iPad and also works on phones and computers. This notice of the requirements is relevant to the assessment of defects (§ 2389e(2) of the Civil Code).

3. Limitations of the service – please read carefully

3.1 AI outputs may not be correct. The recognition of the sketch, the dimensions and the generated model are an automatic proposal. The AI may misread a dimension, confuse a shape or omit a feature. That is why Filamo generates nothing without your confirmation of the dimensions, and you are responsible for ensuring that the confirmed dimensions correspond to your intention.

3.2 Always check the model before printing – dimensions, wall thicknesses, joint clearances, orientation and slicer settings. The printability check in Filamo is an aid, not a guarantee that the part will print or work. Automatic mesh repair modifies the model so that it can be printed, but it may change or omit small details – check the result.

3.3 Consumption, print time, purge when changing colours and price are indicative estimates calculated from the model and your settings. Actual values depend on the printer, slicer, material and other circumstances. The price estimate is neither an offer by the operator nor a recommended retail price.

3.4 Load-bearing and safety-critical parts. Filamo is not intended for designing parts whose failure could endanger life, health or property (e.g. load-bearing elements, vehicle parts, lifting equipment, medical devices, parts coming into contact with food, protective equipment, children’s toys subject to standards). If you nevertheless design such a part, you are responsible for its professional assessment, calculation and testing. See also Article 15 (liability).

3.5 Express notice under § 2389i(4) of the Civil Code. Before the contract is concluded, we specifically draw your attention to the fact that the service may, in the characteristics stated (clauses 3.1–3.3), differ from what you would usually expect of digital content: AI outputs may contain inaccuracies and the estimates are not exact. You expressly accept this deviation by ticking a separate box after registration (on first sign-in); without it, the account features cannot be used.

3.6 Slicers, applications and printers of other manufacturers. Filamo prepares files and projects for programs of other manufacturers (e.g. PrusaSlicer, OrcaSlicer, Bambu Studio, Anycubic Slicer Next, the Anycubic app) and can pass a file to another application on your device (“Open in app”). These programs and printers are not part of the service and we are not responsible for them. How they load the file and how the part prints depends on their version and settings (printer profile, material, colour changes, prime tower). The settings embedded in the export (e.g. nozzle, layer height, filaments) are a default proposal – check them before printing.

3.7 Printer catalogue. The data in the printer catalogue and in the presets (e.g. build volume, power consumption, nozzle) are based on manufacturers’ data, and some of them are our estimate. They are for information and pre-filling only, without any warranty of accuracy or completeness; you can edit them.

4. Registration and account

4.1 You create an account by signing in for the first time with a Google, Microsoft, Facebook or Apple account (whichever the service offers); you do not create a password with us. The account is personal; protect access to your account with the provider and do not share it.

4.2 An account may be created by a person over 15 years of age. Paid services may be ordered only by an adult with full legal capacity; a minor only with the consent of their legal guardian.

4.3 Provide truthful information when registering. A business may add company details (name, Company ID, VAT ID, address) in the Account; the details can be retrieved from the ARES register. You are responsible for the accuracy of the billing details.

4.4 Each user may have only one account with a demo. Creating multiple accounts for the purpose of repeated demos or circumventing limits is prohibited.

4.5 We may temporarily block an account if there is a reasonable suspicion of a breach of the terms or a threat to security (Article 13). We will inform you of the reason unless prohibited by law.

4.6 After your first sign-in (and after each new version of these terms) we will ask you to consent to the terms and to confirm the notice under clause 3.5. Until you confirm them, you cannot use AI conversions, save to the library, share or buy shared models, or pay.

5. Plans, demo and conversions

5.1 A conversion is one successful AI action: 1 AI action = 1 conversion (1 credit). A conversion is charged for:

• recognition of a sketch with dimensions or of a photo of a part,
• generation of a model,
• modification of a model by a sentence,
• repair using AI (from the printability check).

Exception: a figurine from a photo or description (external AI 3D service) costs 3 conversions.

Free of charge (no conversion is used): unsuccessful and rejected attempts, automatic repairs within generation, import of STL/3MF files and of G-code, shapes from an image, part templates, adjustments with sliders, calculations of consumption, time and price, and the order sheet.

Only a successful result is charged. When the action starts, the conversion is reserved (deducted); after success it is counted, otherwise it is returned automatically. Success means: a recognition that returns proposed dimensions (the input was not rejected); a model that passes the automatic check; an accepted modification by a sentence or repair using AI; a figurine that is successfully converted into a printable model – it is charged on the first download, further downloads are free. A model that fails the check is shown to you with a warning and costs no conversion. The conversion is also returned in the event of a service error or if the task expires. The fact that an AI output does not match your intention (Article 3) is not in itself a failure – you can correct the recognised dimensions before confirming them and adjust the model with sliders free of charge.

5.2 Demo: free of charge for 7 days after registration, no more than 5 conversions, with all features of the Premium plan. The demo can be used once. No payment card is required. After the demo ends, the service does not automatically continue as a paid service.

5.3 Paid plans:

Plan prices (monthly and annual, including VAT) and the content of the plans are set out on the Price list page, which forms part of the contract; the annual subscription equals the price of ten months. You always see the price before paying. A change of the price list applies to new purchases from its publication and does not affect a period already paid for (clause 16.3).

5.4 The conversions included in the plan are renewed every month of the paid period, counted from the day the subscription started (with annual payment, therefore, 12 times a year), and unused conversions are not carried over to the following month. Conversions from the plan are used first, then credits.

5.5 Filamo has AI usage limits in place to protect against abuse and disproportionate costs: the number of AI requests per hour (default setting 20 per hour) and a daily cap on AI costs per account (lower in the demo). Every AI call counts towards the limit, including an automatic repair. Some features have their own limits (e.g. figurines, modifications by a sentence – there may be no more than 5 uncharged modifications by a sentence per model per hour). A limit may temporarily prevent a further conversion even if you have conversions available; you can continue after the hour has elapsed or on the following day. If a limit prevents you from normal use, write to us.

6. Credits

6.1 Credits are prepaid conversions beyond the plan: 1 credit = 1 conversion. Credit packages and their prices (including VAT) are set out in the Price list.

6.2 Validity of credits: Credits do not expire for as long as your account exists.

6.3 Credits are neither funds nor electronic money; they cannot be exchanged for money, transferred to another account or sold – except for paying for the use of a shared model under Article 12a (the credits are thereby transferred to the author of the model after deduction of the Filamo fee). Exceptions: withdrawal by a consumer (Article 9), rights arising from defects (Article 10) and termination of the contract by us through no fault of yours (clause 13.5) – in these cases we refund a proportionate part of the price for unused credits.

6.4 If a payment for credits is refunded or disputed (chargeback), we will deduct the corresponding number of credits remaining in the account.

6.5 Credits obtained free of charge (promo code, invitation bonus) cannot be refunded or redeemed for cash. A promo code can be redeemed only within the time and under the conditions stated in the offer; once credited, the credits do not expire, like other credits (clause 6.2).

7. Subscriptions (plans and storage add-ons)

7.1 Plans and storage add-ons are subscriptions with automatic renewal: at the end of each billing period (a month or a year) the subscription is automatically extended by the same period and the price applicable for the next period is charged to the payment method. We will notify you by e-mail of the upcoming renewal of an annual subscription at least 30 days in advance.

7.2 Cancellation: you can cancel a subscription at any time in the Account (Manage subscription and invoices – the Stripe billing portal). Cancellation takes effect at the end of the period currently paid for; until then you can continue to use the service. We do not refund money for the remaining part of the period, unless it is a withdrawal by a consumer (Article 9), rights arising from defects (Article 10) or another statutory ground.

7.3 Change of plan: you can change your plan (including between monthly and annual payment) in the Account in the subscription management. The change takes effect immediately; the price difference for the remaining part of the paid period is recalculated pro rata and set off against the next payment – as an additional charge when moving to a higher plan, and as a deduction when moving to a lower plan. Conversions included: when moving to a higher plan, you receive a proportionate part of the difference for the rest of the current month; when moving to a lower plan, you keep no more than the number of conversions of the lower plan. Conversions already used are taken into account.

7.4 After the subscription ends, the account switches to a mode without a plan: data remain stored and readable, premium features can only be viewed, conversions can be made only from credits and storage reverts to 200 MB. If the data exceed this limit, new files cannot be uploaded; we do not delete stored data because the limit has been exceeded – you delete them yourself, or they cease to exist when the account is deleted.

7.5 Price change: we may change the price of a subscription only for subsequent periods; we will announce the change by e-mail at least 30 days in advance. If you do not agree with the change, cancel the subscription – the new price will then not apply (§ 1752 and § 1814(h) of the Civil Code).

8. Prices, payments and accounting documents

8.1 All prices are stated in Czech crowns (CZK) including VAT (21 %) and are payable in CZK. We charge no additional fees.

8.2 Payments are processed by the payment service provider Stripe (for the European Union Stripe Payments Europe, Ltd., Ireland, or other companies of the Stripe group). You can pay by card and by other methods offered by Stripe Checkout. We do not obtain card details – you enter them directly with Stripe. If you pay from another country, Stripe may offer you payment in your own currency: Stripe sets the amount in that currency at its exchange rate including a currency conversion fee, and you will see it before paying; you can pay in CZK instead. Any exchange rate differences and fees of your bank or card issuer are not part of the price. The tax document is issued in CZK; the conversion shown in the price list is approximate only.

8.3 Before redirecting you to payment, we will ask for your express consent to the commencement of performance before the withdrawal period expires (Article 9). The contract for the purchase of credits or for a subscription is concluded at the moment the payment is successfully completed in Stripe Checkout. Credits and the plan are credited without delay after the payment is confirmed. We will send you confirmation of the conclusion of the contract by e-mail; the tax document (invoice) is issued and sent by Stripe and is also available in the Account (billing portal).

8.4 Discount and promo codes can be redeemed only in the Account before starting payment; each code is subject to the conditions stated in the offer (e.g. one use per account, validity, new users only). A credit code adds the credits immediately. A discount code is saved to the account and deducted from the next payment in Stripe Checkout (for a subscription, from the first payment), unless the conditions of the code provide otherwise. Discounts cannot be combined unless stated otherwise.

8.5 Invitation bonus (Invite a friend): In the Account you have a personal link that you send yourself to anyone you choose (by message, e-mail or sharing); Filamo does not send invitations to anyone. When someone creates a new account via your link and, within 12 months of registration, makes their first payment (credits, a plan or storage) of at least the price of the cheapest credit pack according to the Price List valid at the time of payment, we will add 10 credits to your account. The invitee’s browser remembers the link for 30 days; the bonus cannot be obtained for an already existing account or for your own account. The bonus is granted once per invitee and once per e-mail mailbox (even after the account is deleted and created again); the number of invitees is not limited. If the invitee refunds the payment within 14 days of the purchase (e.g. by withdrawing from the contract) or disputes it at any time, we will remove the bonus, but only up to the credits remaining in your account. You can replace the link with a new one in the Account; the previous link then stops working. Send the link only to people who can be presumed to want it (not in bulk and not as unsolicited communication). Abuse – in particular your own additional accounts, fictitious registrations or payments made only for the bonus – results in loss of the bonus and, where appropriate, in action under clause 13.5.

9. Withdrawal from the contract (consumers only)

9.1 14-day period. As a consumer, you may cancel (withdraw from) a contract concluded via the internet without giving any reason within 14 days of the day on which the contract was concluded (§ 1829(1) and (3) of Act No. 89/2012 Coll., the Civil Code).

9.2 Commencement of performance within the period. The service (conversions, plan, storage) begins to be provided immediately after payment only at your express request, which you make by ticking a box before payment (§ 1824a(3) of the Civil Code). If you subsequently withdraw within the period:

• for a subscription, we will refund the price reduced by a proportionate part for the period during which the service was provided until withdrawal (§ 1834 of the Civil Code);
• for credits, we will refund only the price of the credits from the withdrawn package that remain unused. The price of one credit = the amount you actually paid for the package divided by the number of credits in it. All credits consumed since the package was paid count as used – first from this package; credits obtained free of charge (clause 6.5) are, for this calculation, used only after purchased ones. Conversions already used (service already provided) are not refunded and the refunded credits are deducted from your account. Example: you buy 50 credits for CZK 519 and use 20 – if you withdraw within 14 days, we refund 30 × CZK 10.38 = CZK 311.40 and deduct 30 credits from your account. After the period expires, credits cannot be refunded or redeemed for cash (clause 6.3).

9.3 When the right of withdrawal is lost. The right of withdrawal is lost:

• for a service which, with your prior express consent, has been fully provided before the period expires (§ 1837(a) of the Civil Code) – e.g. if you use up all purchased credits;
• for digital content not supplied on a tangible medium (generated and downloaded STL/3MF files) where its supply began with your prior express consent and with your acknowledgement that you thereby lose the right of withdrawal (§ 1837(l) of the Civil Code). We will send you confirmation of this consent by e-mail (§ 1824a(2) of the Civil Code).

9.4 How to withdraw. Send us an unequivocal statement by e-mail to support@filamo.cz or by letter to the address of the registered office. You may use the model form below; this is not mandatory. The deadline is met if you send the statement before it expires.

9.5 Refund. We will refund the money without undue delay, and no later than 14 days after the withdrawal, using the same means of payment you used (§ 1832(1) of the Civil Code). After withdrawal we may disable the paid features for you (§ 2389n(3) of the Civil Code); at your request we will make the content you created (projects, models) available to you for download (§ 2389n(2) of the Civil Code).

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract)

To: DATAHOLD s.r.o., Na Folimance 2155/15, 120 00 Praha 2, Czech Republic, support@filamo.cz

I hereby give notice that I withdraw from the contract for the provision of the Filamo service: … (state the plan, credit package or add-on)

Date of conclusion of the contract: … · E-mail of the Filamo account: …

Name and surname: … · Address: …

Signature (only if this form is sent on paper): … · Date: …

10. Defects of the service and complaints

10.1 We are responsible for ensuring that the service corresponds to the description in these terms and on the Price list page, is fit for its usual purpose and is free from defects for the duration of the contract (§ 2389c and § 2389i of the Civil Code); we provide the necessary updates (§ 2389d of the Civil Code). An inaccuracy in an AI output under Article 3, of which we have notified you, does not in itself constitute a defect.

10.2 How to report a defect (make a complaint): by e-mail to support@filamo.cz with a description of the problem, the e-mail address of your account and, where applicable, the project ID and a screenshot. We will confirm receipt of the complaint by e-mail stating the date, its content and the requested method of handling (§ 19(2) of Act No. 634/1992 Coll., on Consumer Protection, hereinafter the “Consumer Protection Act”). We will handle the complaint within 30 days.

10.3 Your rights: remedy of the defect within a reasonable time (§ 2389l of the Civil Code); if the defect is not remedied, recurs or constitutes a material breach of contract, a reasonable price reduction or withdrawal from the contract (§ 2389m of the Civil Code). Withdrawal is not possible in the case of an insignificant defect (§ 2389m(3) of the Civil Code). A defect may be reported throughout the term of the contract (§ 2389k of the Civil Code). We will refund money within 14 days of the exercise of the right (§ 2389p of the Civil Code). A typical example: a conversion fails due to an error on our side – we will return the conversion or credit to you.

10.4 We are not liable for a defect caused by an unsuitable device, browser or connection if we have notified you of the requirements (§ 2389e(2) of the Civil Code, see clause 2.3). To verify the cause, we may ask you for reasonable cooperation (§ 2389e(3) of the Civil Code).

11. Storage

11.1 Included: without a plan and in the demo 200 MB, Basic 1 GB, Premium 5 GB, Premium Plus 5 GB (1 GB = 10⁹ bytes). The +1 GB and +10 GB add-ons (monthly or annual subscription, including VAT) and their prices are set out in the Price list. You may have no more than one of each add-on; they can also be purchased in addition to the demo.

11.2 We will notify you when storage is 80 % and 100 % full. Once the limit is reached, no further files can be uploaded and no new models can be created using AI; you can still download and delete stored projects.

11.3 Storage serves the operation of the service; it is not a backup. Download your important files. We are liable for loss of data in accordance with Article 15.

12. Your content, licence for operation and authorship

12.1 Your content (sketches, photos, descriptions, dimensions, models, projects, orders) remains yours. By providing the service we do not acquire any ownership rights or copyright in your content.

12.2 Licence for the operation of the service: You grant us a non-exclusive, royalty-free licence to your content to the extent and for the duration necessary to provide the service – in particular to store, reproduce and modify it (image reduction, format conversion, model generation), to pass it to processors (AI services, hosting) and to display it to you, and, for the authorship verification feature, to display the data on the public verification page to the extent you choose. We ourselves do not use your content to train AI and we do not sell it. The AI providers to whom we pass content handle it in accordance with their contractual terms – details are set out in the Privacy Policy.

12.3 You declare that you hold the necessary rights to the uploaded content and that its processing will not infringe the rights of third parties (copyright, industrial property rights, the right to protection of personality – e.g. photographs of other persons). Upload photographs of other persons only with their consent.

12.4 Outputs: You may use the generated models and files without restriction on our part, including for commercial use. However, we do not warrant that an output is not similar to a work of a third party, nor that it is itself protected by copyright – an output created predominantly automatically may not be a copyright work (§ 2 of Act No. 121/2000 Coll., the Copyright Act).

12.5 Authorship and licences (Premium plan and demo): Filamo stores originals and versions with SHA-256 fingerprints and server time, issues a certificate and a public verification page and embeds the chosen licence in exports.

• Filamo does not verify authorship. The certificate evidences only the existence of the files at a certain date and your declaration; it is neither a registration of the work nor a legal service. Copyright arises by operation of law (§ 9 of the Copyright Act).
• Before setting a licence, you make a solemn declaration and choose one of three roles: (a) I am the author of the work; (b) I created the work as an employee or for a company and the economic rights are exercised by the specified holder (employee work, § 58 of the Copyright Act); (c) I have authorisation (a licence) from the author to license the work in this way. The declaration includes a statement that by the chosen licence or by publication you do not infringe the rights of third parties and that you acknowledge that CC licences are irrevocable. The wording of the declaration is versioned – we keep the version and the exact wording to which you consented, the role, the rights holder, the licence fingerprint, the time and technical data (see the Privacy Policy). A change of licence creates a new declaration.
• You are responsible for the truthfulness of the declaration. If a third party asserts a claim against the operator on the grounds that your declaration was untrue or that your content infringes its rights, you will compensate the operator for the loss it has demonstrably suffered as a result, including reasonable costs of legal representation. In relation to a consumer, this obligation applies only to the extent of liability under the law (culpable breach of duty, § 2913 of the Civil Code), and the operator will notify you of the third-party claim without delay and allow you to comment on it.
• Creative Commons licences are irrevocable: they continue to apply even after the project or account is deleted. A change of licence in Filamo applies only to future distribution (new exports and the verification page); anyone who has already obtained the work under an earlier CC licence may continue to use it under that licence.
• The certificate evidences the existence of the files at a certain date and your declaration; it is not a registration of the work, an expert opinion or a legal service and the operator does not verify authorship.
• Your name is displayed on the verification page only with your consent; consent may be withdrawn at any time (it lapses upon deletion of the project).

12a. Sharing models for credits

12a.1 What it is: You can share a finished model from your project with other users – publicly in the gallery (https://filamo.cz/galerie), or by link only (anyone with the link can see the model page). You specify the title, description, thumbnail, category and price in credits (a whole number from 1 to 500 credits). What is shared is a snapshot of the model version at the moment of sharing; later changes to the project are not reflected in the shared model. You can edit the sharing (price, description, visibility) or withdraw it at any time.

12a.2 Author’s responsibility for rights: Only a model for which you have set a licence and made a solemn declaration under clause 12.5 (you are the author, the work was created for a company that exercises the rights, or you have authorisation from the author) can be shared. By sharing, you declare that you may make the model available in this way in return for credits and that you thereby do not infringe the rights of third parties (copyright, industrial designs, trade marks). You are responsible for the truthfulness of the declaration and for the content of the shared model; the provisions of clause 12.5 on compensation for loss also apply to sharing. A model obtained from another user cannot be shared further. Filamo does not check shared models in advance.

12a.3 Payment and fee: The buyer pays for the use of a model with credits (conversions included in the plan cannot be used for this; missing credits can be purchased under Article 6). For each use, Filamo deducts a fee of 1 credit, and the author receives the rest of the price (price minus 1 credit) as credits to their account. Credits obtained through sharing cannot be paid out in money, transferred or refunded for money; they can be used like other credits in Filamo. Each buyer pays for a model once – opening the same model again is free of charge. You do not buy your own model.

12a.4 What the buyer obtains: Their own copy of the model in their library (for a parametric model including the sliders; the source code of the model remains on the server) and a licence to use the model for their own printing within the scope of the licence that the author specified for the model (for “All rights reserved” and for licences with the NC restriction, only for personal, non-commercial purposes; for ND, without distribution of modified versions). The copy remains with the buyer even after the author withdraws the sharing or deletes their account. The licence to the model does not pass to Filamo; Filamo acts only as an intermediary in making the model available.

12a.5 Refund of credits: If it is justifiably reported that a shared model infringes the rights of a third party or these terms (Article 13), we will block the sharing and may cancel the use: we will refund the buyer the full price in credits (including the fee) and remove from the author the credits received for the use – only up to the amount of credits in the author’s account. Cancellation of the use terminates the buyer’s licence to use the model. This does not give rise to any refund of credits for money.

12a.6 No warranty of functionality: Shared models are created by users. Filamo does not warrant their functionality, dimensional accuracy, printability or fitness for a particular purpose and is not liable for damage arising from their use; always check the model before printing (Article 3). This does not affect consumer rights that cannot be excluded by contract.

12a.7 The author’s name is displayed with a shared model only if you allow it when sharing (“show name”). A buyer will see, for their copy, the licence including the rights holder you specified in the licence (they need it to attribute the author). A shared model can be reported using the “Report infringement of rights” form on its page.

12b. Quotes, drawings and approval by the customer

12b.1 In the Premium plan and in the demo, you can keep a directory of your customers, prepare quotes and technical drawings for them and create a link to approve a drawing, which you send to the customer yourself (e.g. by message or e-mail). You conclude the contract with your customer yourself; the operator is not a party to it and is not responsible for your quotes, prices or deliveries. You set and check the prices and calculations in the quote (e.g. price per gram, labour, shipping, VAT).

12b.2 The technical drawing is created automatically from the model; check the dimensions, views and notes before sending it.

12b.3 The approval link is valid for 30 days and you can invalidate it earlier. Via the link, the customer approves the drawing or requests changes; we store their name, comment and the time. You will see the decision with the drawing in the application; we do not send it to anyone by e-mail. The record evidences what was decided via the link; it is not a verified electronic signature and we do not verify the customer’s identity. An approval applies only to the given revision of the drawing – after the model changes, a new revision is created which must be approved again.

12b.4 You enter your customers’ data yourself and you are responsible for having a legal basis for doing so. We process them for you as a processor under Article 2a of the Privacy Policy.

13. Prohibited use, reporting of infringements and termination

13.1 It is prohibited to use the service in particular for:

• designing weapons, their essential components, ammunition or accessories whose manufacture or possession requires a licence or is prohibited, and other objects intended to cause bodily harm;
• infringing intellectual property rights (copying protected designs, trade marks, counterfeits) and the rights of third parties;
• uploading illegal content, child sexual abuse material, hateful content, or personal data of others without a legal basis;
• circumventing limits, security or payments, automated mass access, attempts to induce the AI to serve another purpose (e.g. inserting instructions into a sketch), repeatedly creating accounts with a demo;
• conduct contrary to the terms of use of the AI providers used by Filamo (in particular the Anthropic Usage Policy).

13.2 Reporting illegal content or infringement of rights (Article 16 of Regulation (EU) 2022/2065 on a Single Market for Digital Services, the “DSA”): Anyone may notify us of content in Filamo that they consider illegal or infringing their rights (in particular a work on a public verification page or a shared model) using the “Report infringement of rights” form directly on the work’s verification page (the address https://filamo.cz/overit/ followed by a verification code) or on the shared model’s page (https://filamo.cz/galerie/… or a link https://filamo.cz/s/…), or by e-mail to support@filamo.cz. The notice must contain: (a) an explanation of why the content is illegal or infringes rights; (b) a precise identification of the content – the verification code (filled in automatically by the form) or, where applicable, a link; (c) the name and e-mail address of the notifier; (d) a statement that the notifier believes in good faith that the information is accurate and complete (Article 16(2) DSA). We will confirm receipt of the notice (Article 16(4) DSA); the notice will be assessed by an authorised person of the operator in a timely, diligent, non-arbitrary and objective manner, and we will inform the notifier of the decision and of the available means of redress (Article 16(5) and (6) DSA). We do not use automated decision-making when handling notices.

13.3 Measures and statement of reasons: If we remove content, disable access to it (e.g. cancel a verification page), restrict its visibility or suspend or terminate an account, we will provide the affected user, at the latest at the time of the measure, with a clear and specific statement of reasons (Article 17 DSA): what we have done and to what extent, the facts on which we rely, whether we acted on the basis of a notice, the legal ground or provision of the terms concerned, and the means of redress available to the user – an objection to support@filamo.cz, which will be assessed by a person other than the one who made the decision, and recourse to the courts. Point of contact for the authorities of the Member States, the Commission and users under Articles 11 and 12 DSA: support@filamo.cz, communication in Czech or English. Where we suspect a criminal offence involving a threat to the life or safety of persons, we will inform the law enforcement authorities (Article 18 DSA).

13.4 Protection against misuse: We may, after a prior warning, suspend the service for a reasonable period for a user who frequently uploads manifestly illegal content. We may, after a prior warning, stop processing notices for a reasonable period from a person who frequently submits manifestly unfounded notices. We decide on a case-by-case basis according to the number, gravity and intent.

13.5 Termination by us: In the event of a material breach of the terms, we may terminate the contract with immediate effect. Otherwise we may terminate the contract by giving 2 months’ notice (§ 1814 of the Civil Code), in particular if we are discontinuing the service. If we terminate the contract through no fault of yours, we will refund a proportionate part of the subscription for the period not provided and the price of unused purchased credits (§ 1814(e) of the Civil Code).

13.6 Termination by you and deletion of the account: You can delete your account at any time in the Account (Delete account) or request deletion by e-mail. Deleting the account immediately cancels any ongoing subscription (without entitlement to a refund for the remaining period, unless it is a withdrawal or a defect) and unused credits lapse – the application will warn you of this before deletion. If you are a consumer and delete your account within the withdrawal period, you may at the same time withdraw under Article 9 and we will refund the price of unused credits or a proportionate part of the subscription. We will delete your data in accordance with the Privacy Policy. Before deletion, download whatever you wish to keep. Data that we are required to retain by law (tax documents) and records of solemn declarations relating to issued licences are retained for the period stated in the policy.

14. Availability and changes to the service

14.1 We provide the service as is, with the care of a prudent manager, but we do not guarantee uninterrupted availability. We announce planned outages in advance where possible.

14.2 We may change and improve the service. We will make a change that is not necessary to remedy a defect only for a legitimate reason (technical development, security, a change at the AI provider, a change in legislation), without additional costs for you and with notice. If the change adversely affects your access to or use of the service other than to a negligible extent, we will notify you in advance in text form and you have the right to terminate the contract without penalty within 30 days (§ 2389q of the Civil Code).

15. Liability

15.1 We are liable for damage caused by a breach of our obligations in accordance with the law.

15.2 We are not liable for damage arising because you did not check the model before printing, used an output contrary to the notice in Article 3, confirmed incorrect dimensions, or arising as a result of the characteristics of your printer, material, slicer or another third-party application (clause 3.6) – these are all circumstances for which you are responsible.

15.3 Businesses only: The operator’s total liability for damage is limited to the amount you paid for the service in the 12 months preceding the occurrence of the damage; liability for loss of profit and indirect damage is excluded.

15.4 Exceptions (always apply): No limitation of liability applies to harm caused to a person’s natural rights (life, health), to harm caused intentionally or through gross negligence (§ 2898 of the Civil Code), or in relation to a consumer to the extent that it would amount to an exclusion or limitation of their rights arising from defective performance or to compensation for harm (§ 1814(a) of the Civil Code).

16. Changes to the terms

16.1 We may change the terms to a reasonable extent, in particular due to changes in legislation, extension or modification of the service, a change of providers or security (§ 1752 of the Civil Code).

16.2 We will notify you of a change by e-mail and in the application at least 30 days before it takes effect. If you do not agree with the change, you may reject it and terminate the contract – the termination takes effect on the day before the change takes effect (or cancel the subscription at the end of the period). Termination on this ground costs you nothing. If you continue to use the service after the change takes effect, the new version applies. After the change takes effect, we will ask you on sign-in to confirm the new version; until you confirm it, you cannot use AI conversions, save to the library, share or buy shared models, or pay, but you can still view and download your data.

16.3 The prices of purchased credits and of periods already paid for do not change as a result of a change to the terms.

16.4 We will publish the new version on the terms page with its version number and effective date; the notice will state the main changes. The previous version will remain available on the terms page. Until the change takes effect, the existing version continues to apply to existing users; anyone who registers during this time agrees directly to the new version. An existing user may agree to the new version earlier; a purchase (payment) is always governed by the current version – anyone who has not yet agreed to it confirms it before paying.

17. Dispute resolution and governing law

17.1 We handle complaints and enquiries at support@filamo.cz, usually within 5 working days.

17.2 Consumers only: The body competent for the out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce), Ústřední inspektorát – oddělení ADR, Gorazdova 1969/24, 120 00 Praha 2, https://adr.coi.cz (§ 14 and § 20e(d) of the Consumer Protection Act). A petition may be filed no later than 1 year from the day on which the consumer first exercised their right with the operator. Compliance with obligations is supervised by the Czech Trade Inspection Authority (https://www.coi.gov.cz) and, in the area of personal data, by the Office for Personal Data Protection. A consumer from another EU Member State may contact the European Consumer Centre (https://www.evropskyspotrebitel.cz).

17.3 The contract is governed by the law of the Czech Republic. This does not deprive a consumer of the protection afforded by the mandatory provisions of the law of the state of their habitual residence (Article 6 of Regulation (EC) No 593/2008, Rome I). The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

17.4 Businesses only: Disputes shall be decided by the courts having subject-matter jurisdiction according to the operator’s registered office.

18. Final provisions

18.1 If any provision is invalid or ineffective, the other provisions shall not be affected.

18.2 We communicate with you electronically to the e-mail address stated in the account. A notice is deemed delivered upon being sent to that e-mail address.

18.3 Annexes and parts of the contract: Price list, Privacy Policy, Information on cookies and browser storage.

This is the current version (1.2, effective from 11 November 2026). Each further version will be published here with a new version number and effective date. On request we will send you the version you agreed to – write to support@filamo.cz.