Translation for information; the Czech version is binding. The legally binding text is the Czech version.
Operator
- DATAHOLD s.r.o.
- Registered office: Na Folimance 2155/15, Vinohrady, 120 00 Praha 2, Czech Republic
- Company ID (IČO) 23533803, VAT ID (DIČ) CZ23533803 (VAT payer)
- Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 428772
Customer contact
- E-mail: support@filamo.cz – enquiries, payments, complaints, withdrawal from the contract, personal data protection
- Telephone: +420 602 723 234
- Address for service: the operator’s registered office (see above)
We usually reply to e-mails within 5 working days. The procedure for complaints and for withdrawal from the contract is set out in the Terms and Conditions.
Point of contact under the DSA
Single point of contact for the authorities of the EU Member States, the European Commission and the European Board for Digital Services (Article 11 of Regulation (EU) 2022/2065, the DSA) and for recipients of the service (Article 12 DSA): support@filamo.cz. We communicate in Czech or English.
Reporting illegal content or infringement of rights
- A work on a verification page (the address https://filamo.cz/overit/ followed by a verification code): use the “Report infringement of rights” form directly on that page – it fills in the verification code automatically.
- Other content or another method: write to support@filamo.cz with the subject “Content report”.
The notice must contain: an explanation of why the content is illegal or infringes your rights; a precise identification of the content (the verification code or a link); your name and e-mail address; and a statement that you believe in good faith that the information is accurate and complete (Article 16 DSA). We will confirm receipt, the notice will be assessed by a human, and we will inform you of the decision. Details are set out in Article 13 of the Terms and Conditions.
Out-of-court dispute resolution and supervision
- Czech Trade Inspection Authority (Česká obchodní inspekce) – out-of-court resolution of consumer disputes (ADR): Ústřední inspektorát – oddělení ADR, Gorazdova 1969/24, 120 00 Praha 2, https://adr.coi.cz
- Supervision of consumer protection: Czech Trade Inspection Authority, https://www.coi.gov.cz
- Supervision of personal data protection: Office for Personal Data Protection (Úřad pro ochranu osobních údajů), Pplk. Sochora 27, 170 00 Praha 7, https://uoou.gov.cz
- Consumers from other EU Member States: European Consumer Centre Czech Republic, https://www.evropskyspotrebitel.cz